COVID-19
how it affects our operation
WE ARE
- An essential business. We are here 24/7 to monitor your security system and provide customer support and services as usual.
- Allowing some office workers to work remotely (however, rest assured that our dispatch team is working from our secure monitoring center)
- Providing hand sanitizer, latex gloves, and disinfectant wipes to employees so they can keep themselves and their workspaces clean
- Limiting non-essential visitors
- Using conference calls in place of live meetings
RESPECT FOR SOCIAL DISTANCING
Our technicians and consultants will adhere to the standards required by your site, whether hospital or home. We will limit interactions with people, pets, and surfaces that do not pertain to the job at hand.
NO CONTACT CONSULTATIONS
If you would like a consultation for a new security system or for monitoring to be activated on an existing system and you prefer a no contact consultation, just provide access to the site and we will arrive, survey your site and system, and leave without requiring face-to-face contact. Your needs can be discussed by phone or email and documents can be signed digitally.
TECHNICAL SUPPORT
We have employees on hand to help you with any technical issues, questions, or concerns that may arise. We are available by email and email. Call our office at 918-251-0644 or email service [at] advancealarms.net
BACKUP BATTERIES OR OTHER SUPPLIES
Instead of stopping by our office, we ask that you call us if you are in need of backup batteries or other supplies. We will take payment over the phone and arrange delivery, be it pickup (at our front door), delivery, or shipping.
